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You are here: Home Support Common issues and solutions Program "X" doesn't work after successful migration with Zinstall WinWin

Program "X" doesn't work after successful migration with Zinstall WinWin

Zinstall WinWin was extensively verified against a wide range of applications and OS configurations. There are a few cases where transferred applications will NOT work on the new (target) computer:

  1. Anti-virus/firewall/Internet security software.
  2. Applications that are not compatible with the target operating system. For example - old applications that are not compatible with Windows 7 will NOT work after the migration. In order to check if a certain application is compatible with Windows 7, please search for this application on the official Microsoft compatibility resource:
  3. Applications that were installed for a specific user on the old (source) computer will only work for that user on the new (target) computer.
  4. Applications that create virtual devices - such as virtual cd drives, pdf printers, etc. will NOT work correctly when transferred from a 32 bit operating system to a 64 bit operating system as their device drivers are not compatible. In such a case - you need to install a 64 bit version of the application.
  5. Applications that rely on specific hardware that is not present on the target computer will NOT work. For example - wireless adapter client utilities, graphic card utilities, etc.

If you encounter a problem with a transferred application that doesn't fall into any of the above categories - please contact our support team by providing the following info about the defunct application:

  • Full vendor name, application name and application version
  • Description of the problem
  • Screen shot of error message that the application displays
  • Does the application work, when logged in as the user that was transferred from the old computer?
  • Which actions did you perform to fix this problem?

If you intend to contact support in order to fix the problem, please refrain from trying to fix it yourself by uninstall, reinstalling etc. - as it will make the problem worse and might prevent us from being able to fix it.

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